By making a booking with Backdrops & Buttercream, you agree to the following terms and conditions. Please read these carefully before confirming your booking.

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Quotes & Enquiries

All enquiries should be made through our website or directly with Backdrops & Buttercream. Please provide as much information as possible, including your event date, venue or location, type of event, approximate guest numbers and the services you are interested in.

All bookings are subject to availability. A quotation or discussion of your event does not reserve your date. Your booking is only confirmed once the required booking fee has been received and confirmation has been issued by us.

Quotations are based on the information provided at the time of enquiry. Changes to the date, venue, guest numbers, styling requirements or services requested may result in the quotation being amended.

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Booking & Payment

A 30% booking fee is required to secure event styling and hire bookings unless otherwise stated on your quotation or invoice.

The remaining balance must be paid no later than four weeks before your event. Bookings made within four weeks of the event date may require payment in full at the time of booking.

Your date is not secured until the required booking payment has been received.

Additional items or services requested after the original booking may be invoiced separately and are subject to availability.

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Changes & Cancellations

Our work is prepared specifically for individual events and may involve reserving hire stock, purchasing materials, ordering flowers, balloons or other products, scheduling staff and declining other bookings for your date.

If you need to cancel or postpone your booking, please contact us as soon as possible.

The initial booking fee is used to secure your date and cover work undertaken in connection with your booking and will normally be non-refundable where permitted by law.

Requests to transfer an event to another date will be considered subject to availability and the circumstances of the booking. Any costs already incurred for bespoke, personalised or perishable products may still be payable.

Major changes or reductions to an event should be made at least four weeks before the event date. Changes requested after this point cannot be guaranteed and may not result in a reduction of the final balance where products, materials or services have already been ordered or committed.

Nothing in these terms affects your statutory consumer rights.

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Event Styling & Hire

Backdrops & Buttercream provides event styling and a range of hire items including backdrops, plinths, props, linens, tableware, glassware, cutlery and decorative accessories.

The customer is responsible for providing accurate information regarding the venue and available space. Where appropriate, measurements should be checked before booking.

We must be provided with suitable access and sufficient time to safely install and remove the agreed setup.

Once an installation has been completed, backdrops, balloon installations, florals, plinths and other installed items must not be moved, altered or dismantled by customers, guests or venue staff without our permission.

Nothing may be attached, taped, pinned, glued or otherwise fixed to our backdrops, props or equipment without our prior permission.

Where venue restrictions prevent us from completing the agreed setup, we will make reasonable efforts to adapt the design where possible. We cannot, however, be responsible for restrictions or inaccurate information that were not disclosed before the event.

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Hire Items & Customer Responsibility

All hired items remain the property of Backdrops & Buttercream.

From completion of delivery/setup until collection or return, the customer is responsible for taking reasonable care of all hired items.

Normal wear and tear is expected. However, the customer may be responsible for the reasonable cost of repairing or replacing items that are lost, deliberately damaged, misused or damaged through negligence while in their care.

Glassware, crockery and tableware should be returned in the condition specified when your booking is confirmed. Any particular cleaning or return requirements will be communicated before the event.

Smoking and naked flames are not permitted in or immediately beside bell tents or other equipment where this could create a fire or damage risk.

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Security Deposits

A refundable security deposit may be required for bookings containing hire equipment. The amount will be confirmed as part of your quotation or invoice, as larger installations or bookings containing significant quantities of hire stock may require a higher deposit.

The security deposit is separate from your booking payment and is normally payable with the final balance.

Following collection and inspection of the hired items, the deposit will be returned provided that the equipment has been returned in satisfactory condition.

Where loss or damage has occurred, we may deduct the reasonable cost of cleaning, repair or replacement from the security deposit. If these costs exceed the deposit, the customer may be invoiced for the remaining reasonable cost.

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Bell Tent Hire

The customer is responsible for ensuring that there is adequate, suitable and safe space for the size of bell tent booked.

Bell tents must normally be erected on suitable ground where they can be securely anchored. Please tell us in advance about underground services, irrigation systems, restricted access or anything else that could affect installation.

Our bell tents must not be moved or altered once installed.

Smoking, candles, open flames, cooking equipment and other fire hazards are not permitted inside the tents.

For safety reasons, we reserve the right not to erect, or to dismantle, a bell tent where weather or ground conditions make installation unsafe. Where severe weather affects a booking, we will discuss the available options with you.

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Cakes, Flowers & Gifts

Cakes, floral arrangements, balloon gifts and other bespoke products are created individually for each customer.

Because flowers and foliage are natural and seasonal products, exact varieties, shades and sizes may vary. Where a particular product is unavailable, we may make an appropriate substitution of a similar style, colour and value while maintaining the overall design.

Colours shown in photographs and on screens may also vary slightly from the finished product.

Customers must inform us of any relevant food allergies or dietary requirements when ordering cakes or other edible products. Although reasonable precautions may be taken, customers with severe allergies should discuss their requirements with us before ordering.

Bespoke, personalised and perishable products may have different cancellation rights from standard goods. Your statutory rights are unaffected.

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Workshops

Workshop places must be booked and paid for in advance unless otherwise stated.

Each workshop listing will specify what is included in the ticket price.

If you are unable to attend, please contact us as soon as possible. Transfers to another person or another available workshop may be permitted at our discretion.

If Backdrops & Buttercream has to cancel a workshop, customers will be offered an alternative date where appropriate or a refund of the affected workshop ticket.

We reserve the right to make reasonable changes to workshop materials, flowers, foliage or designs depending on seasonal availability.

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Setup, Access & Collection

The customer is responsible for ensuring that we can access the venue at the agreed time.

Setup times vary depending upon the size and complexity of the event. Larger installations may require several hours.

Where electricity, water, loading access, parking or other facilities are required for the agreed services, the customer should ensure these are available.

Our tools and equipment must not be used or moved by customers, guests or other suppliers without permission.

Where collection is required after an event, hired items should remain together and accessible unless another arrangement has been agreed.​

 

Photography & Social Media

We may photograph or film our completed styling, floristry, cakes, products and installations for our portfolio, website and social-media marketing.

We will respect reasonable requests regarding privacy, particularly for events held in private homes.

Photographs clearly identifying customers or guests will not be published by us without appropriate permission.

If you would prefer your event setup not to be photographed or published, please let us know before the event.

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Circumstances Beyond Our Control

We will always make reasonable efforts to fulfil confirmed bookings.

However, we cannot be held responsible for delays or failure to provide a service where this is caused by circumstances genuinely outside our reasonable control, including severe weather, venue closure, road closures or other significant unforeseen events.

Where this happens, we will communicate with you as quickly as reasonably possible and work with you to find an appropriate solution.